Version 1.0 of the Temp Pal app will be removed

How is Temp Pal App Version 2.0 different from Version 1.0 ?

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Version 1.0 of the Temp Pal app will be removed from the App Store and
Google Play on February 1, 2021. Version 1.0 will still operate on existing
devices but will no longer be supported by Customer Service.
We strongly recommend that you first update the app to version 2.0,
and then update the firmware embedded in the Temp Pal device itself.

1. New Temp Pal device update

Version 2.0 of the Temp Pal app features a new Temp Pal Update function, which revises the firmware embedded in the Temp Pal device. With this update, you will experience better connection quality between Temp Pal and the app. Please charge Temp Pal before updating its firmware. If the device is not fully charged, the update process may be interrupted.

│ Watch the Video│

Temp Pal APP2.0 operation video New Temp Pal device update

2.Automatic Account Linking：

With version 1.0, you need to connect Temp Pal to your account by clicking the icon every time you open the app.

In version 2.0, once Temp Pal is linked to your account, there’s no need to do it again. The app will automatically link the device to your account as soon as you turn on Temp Pal.

Note: Please make sure to connect your mobile device to the network before linking Temp Pal to your account. Click on the member screen and select the account you want to connect to.

│ Watch the Video │

Automatic Account Linking

3. Unpairing

In version 1.0, the account and the device are disconnected whenever Temp Pal is turned off or the app is closed.

In version 2.0, devices are connected until you manually unpair them. You’ll want to unpair a device when you need to use Temp Pal for other accounts/users.

To unpair Temp Pal from your mobile device, click the Network icon next to an account on the member screen. A message will appear: "Disconnect from Temp Pal?” Click OK to unpair.

│ Watch the Video │

Temp Pal APP2.0 operation video Unpairing

4. Location Services (for iOS)

To share the wearer’s location data with other caregivers, you need to enable location services to operate in the background. Version 2.0 features a location service option on the member screen. You can choose to turn this on or off when the app is running in the background.

Tap the Map icon to enable continuous tracking of the wearer’s location when the app is running in the background. Red means this function is on.

Tap the icon again: when the icon turns gray, it means that Temp Pal is no longer tracking the wearer’s location.